Tech Support Services
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Tech Support Services
Throughout the world, companies are struggling with respect to the changing technologies, increasing operational costs and expectations of the customers. The rapidly increasing demand for the sophisticated technology products and internet-based devices and services is making it difficult for the companies to offer world-class, customer-focused services and thus, they are investing in innovating and improving the support processes which can help them get the much needed competitive edge.
Silvextech can help companies achieve this competitive edge with the help of our world-class technical support ervices. Be it troubleshooting, problem resolution or helping companies improve their service levels, our technical support services are what a company needs to build a competitive differentiation.
As a leading BPO technical support service provider, Silvextech offers an extensive range of services which include-
- Customer Support
- Hardware and Product Support
- L1, L1.5, and L2 Technical Support
- IT Support
With several years of experience in this domain, we have helped several businesses all over the world provide world-class technical support to their customers. We have a strong workforce of more than 2500 employees capable of delivering exceptional Customer Service.
Some important factors which help us stay ahead of our competition are-
- Highly scalable cloud-based solutions
- Process Automation
- Integrated business management system
- ISO 9001:2008 Certified services
- 24x7 services
- Service provided through call, email, social media and chat
- Standardized industry practices to increase the first-time resolution (FTR)
A number of industry leaders throughout the world have benefitted with our BPO technical support services and you too can experience similar benefits. Our cost effective support services are what your business needs to stay ahead of the competition and achieve your business objectives.
Get in touch with us today to know more about our technical support services and how we can benefit your business!